Adoption Dashboards - Force.com Labs - AppExchange

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Categories: Dashboards & Reports, Add-Ons > Admin Tools, CRM Success Package, Dashboards

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Adoption Dashboards

App by Force.com Labs 4/24/2006

Three Adoption Dashboards, and their associated reports. Downloading this app will create an "Adoption Dashboards - AppExchange" Dashboard folder along with a Reports folder called "Dashboard Reports - Adoption."

4.6

out of 5

(12 reviews)

Highlights

  • Usage (who's in and what are they doing?)
  • Data Quality (can we trust what we see?)
  • Business Performance (are we succeeding?)

Pricing

  • Free
  • FREE!! from salesforce.com
    •

Description

It is important that the application is set up to attract usage - but how do you know if you do not measure? Logging in is not necessarily a sign that the user community is using the application to its full potential. Questions to ask yourself are:

(1) Are your users consistently using the tools provided to them?
(2) Are your users sporadic?
(3) Do you notice a spike in usage after training then they fall off the radar screen 3-4 weeks later?
(4) Are your users providing “quantity” activities (i.e. number of opportunities) as well as “quality” activities (i.e. pipeline velocity)?

We have found that some companies are not sure what to measure when it comes to adoption. It can be confusing. It is important to have a framework for what you want to measure. Our recommendation is to get an executive team in a room to develop the common set of key performance indicator metrics (KPI) they want for their team and company. These KPI’s should measure business benefit and be based on desired business process performance. Use KPI’s to design the reports that monitor activities critical to consistent usage and adoption of the business processes.

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Terms & Conditions

THIS APPLICATION IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR SIMILAR DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS APPLICATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

SUBJECT TO THE FOREGOING, THIS APPLICATION MAY BE FREELY REPRODUCED, DISTRIBUTED, TRANSMITTED, USED, MODIFIED, BUILT UPON, OR OTHERWISE EXPLOITED BY OR ON BEHALF OF SALESFORCE.COM OR ITS AFFILIATES, ANY CUSTOMER OR PARTNER OF SALESFORCE.COM OR ITS AFFILIATES, OR ANY DEVELOPER OF APPLICATIONS THAT INTERFACE WITH THE SALESFORCE.COM APPLICATION, FOR ANY PURPOSE, COMMERCIAL OR NON-COMMERCIAL, RELATED TO USE OF THE SALESFORCE.COM APPLICATION, AND IN ANY WAY, INCLUDING BY METHODS THAT HAVE NOT YET BEEN INVENTED OR CONCEIVED.
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