Smart Case / Lead Smart, Response & Routing - EpiAnalytics, Inc. - AppExchange

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Smart Case / Lead Smart, Response & Routing

App by EpiAnalytics, Inc. 10/23/2008

Smart Case / Lead Smart accurately categorizes Cases and Leads for Automated Response, Routing, Business Intelligence and Decision Making.

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Highlights

  • Classifies Cases and Leads based on message content using existing Picklist Values
  • Replaces manual reading and routing with analytics and automation
  • Removes support costs, increases retention & sales, and reduces risk

Pricing

  • Paid
  • Fixed flat rate month-to-month service subscription. Please contact us for pricing details, sales@epianalytics.com
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Description

Smart Case for the AppExchange automatically identifies the reason why a customer is contacting an organization and auto responds or routes the request to the appropriate person. This automation technology replaces manual efforts. Specific benefits include:

- Lower Costs: through automated routing and response
- Increase Revenues: Monetize retention and sales opportunities quickly
- Enhanced Risk Management: ensuring important issues don’t fall through the cracks

Lead Smart for the AppExchange automates Lead analysis and quickly routes your hottest Leads to the right queue. With Smart Lead you will never miss an Opportunity again.

So whether a customer has a problem or presents an opportunity EpiAnalytics makes sure that the right corporate stakeholder quickly receives the information.

Salesforce.com users can take advantage of EpiAnalytics extremely affordable and flexible flat rate pricing. In addition, Smart Case and Smart Lead save time and money with easy-to-use, labor-saving features including: One-Click Integration and an apprentice learning system that learns from Agent activities and leverages existing business processes.

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Terms & Conditions

Welcome
As part of your use of the Service, EpiAnalytics (EPI) will provide you with a browser interface, data encryption, transmission, access and storage. Your registration for, or use of, the Service shall be deemed to be your agreement to abide by this Agreement. Note that because the Service is a hosted, online application, EPI occasionally may need to notify you of important announcements regarding the operation of the Service, for routine system maintenance including software updates.


Please see http://www.EpiAnalytics.com/about/epiEula.html
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