Description

Manage and streamline all of your eCommerce customer service and support operations, including all E-Commerce email, eBay and Amazon.com questions, with one easy to use flow. Easily leverage an intelligent knowledge base to quickly answer customer questions.

All pre and post sale eBay questions and all E-Commerce emails flow directly into Salesforce CRM, allowing retailers to streamline their inquiry responses with the power of Salesforce. CRM. The RMA and customer service modules help online retailers further streamline customer inquiries and returns processes.

Also, be where your customers are and monitor social channels such as Twitter and Facebook for you online retail business to provide the best possible customer service and support.