Description

Five9 Call Center Software On-Demand is fully integrated with Salesforce.com and includes all of the features you need to run your operations effectively, whether your call center is inbound, outbound or blended.

For outbound call centers, our phone dialer with support for Predictive, Progressive and Preview dialing will keep your agents productive and increase your sales revenues.

For inbound call centers, our easy-to-use IVR, ACD, and Skills-Based Routing features will give you the tools to provide exceptional customer service while lowering operational costs.

For all call centers, our quality monitoring, agent performance, and workforce management capabilities will help ensure improved customer loyalty while lowering operational costs.

The award-winning, Five9 Virtual Call Center Suite was built from the ground up using VoIP technology to be:

* Affordable and functional
* Fast and simple to deploy
* Easy to learn and use

Whether you have a handful of agents or hundreds of agents, with Five9 you get the rich features and rock-solid reliability of a world-class call center system, and the flexibility to expand on demand as your business grows.