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Salesforce for Twitter

App by salesforce.com 9/8/2009

Salesforce for Twitter helps you join the conversation in the fastest growing channel for customer service. Monitor tweets and find customers that need help, let customers create cases with tweets, and even share knowledge with the Twitter community.

2.6

out of 5

(5 reviews)

Highlights

  • Monitor & Join Twitter Conversations
  • Create Cases from Tweets
  • Share Knowledge with the Twitter Community

Pricing

  • Free

Please contact us for more information.

Description

Twitter provides a free platform for users to answer the question “What are you doing?” in 140 characters or less and broadcast the answer to a broader community. These “tweets” can cover any topic area, including specific companies, brands and products. In today's Web driven world where there is an expectation of real-time interaction, Salesforce for Twitter and the Service Cloud give you an easy way to join the real-time customer service conversations happening on Twitter.

Search & Monitor Twitter in Real-time: Search through the millions of tweets happening on Twitter every minute to find relevant customer service conversations. Then capture and monitor those conversions in the Service Cloud.

Join Twitter Conversations: Salesforce for Twitter empowers you to be an active participant by engaging in Twitter conversations, right from within the Service Cloud.

Establish a Twitter Support Channel: Enable your customers to tweet their customer service issues and instantly create a case within the Service Cloud. Once created, you can leverage internal business processes to route the case to the most effective service representatives.

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Terms & Conditions

Salesforce.com's provision and your use of this application is governed by the Master Subscription Agreement between you and salesforce.com, or if no Master Subscription Agreement is in effect between you and salesforce.com, by the salesforce.com Master Subscription Agreement at http://www.salesforce.com/company/msa/jsp.
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